Brown Bag: Dealing with stress in customer service roles

Dealing with customers can be stressful, especially if those customers are students!

A brown bag training session, “Stress in Customer Service Roles,” will be offered from noon to 1 p.m. Friday, April 21, in Room 343 of Billingsly Student Center.

Those attending will learn various approaches to dealing with stress when interacting in customer service roles. A short assessment will also be utilized to help employees identify work stressors, common reactions, and self-management techniques already in use. Lunch will be provided; reservations are required.

To reserve your spot for this Cigna Life Assistance webinar, contact HRtraining@mssu.edu by Wednesday, April 19.

To see what other trainings are available or to access online tutorials, tips and tricks, visit the HR Training SharePoint site at https://intranet.mssu.edu/sites/HRTraining/SitePages/Home.aspx.