Some days, every customer is a satisfied customer. Other days, not so much. Being able to tap into your emotional intelligence (EQ) can help you make good service experiences the norm, for you and your customers!

“EQ & You: Customer Service with Care,” a Cigna EAP webcast, will be offered at 1 p.m. Wednesday, Feb. 26, in BSC 343. Attendees will learn about the role emotions play in creating connections and improving customer service interactions. Learn communications skills that help you partner with customers and explore how to resolve conflict while keeping your cool.

Reservations are requested. Email to reserve your seat.

This is a WIP qualified activity. WIP members attending will be entered to win a trigger point massager.


The next First Friday IT Hack is set for 2 p.m. Friday, March 6, in BSC 356.

Members of Southern’s IT Department will explore hot topics impacting technology on campus. Those attending will learn about pending campus-wide updates, two-factor authentication, upcoming changes to student accounts and more. An informal Q&A will also be offered to explore any other questions and potential First Friday IT Hack topics.

To reserve a seat, email or call ext. 4499.